{"id":1777,"date":"2019-04-08T12:22:50","date_gmt":"2019-04-08T10:22:50","guid":{"rendered":"https:\/\/www.smsapi.com\/blog\/?p=1777"},"modified":"2023-02-07T13:57:27","modified_gmt":"2023-02-07T12:57:27","slug":"sms-marketing-message-auto-awa","status":"publish","type":"post","link":"https:\/\/www.smsapi.com\/blog\/sms-marketing-message-auto-awa\/","title":{"rendered":"SMS Marketing in 6 Messages from the Auto awa"},"content":{"rendered":"\n<p><strong>Six months, 6 messages &#8211; that\u2019s all it takes to present how to successfully use SMS communication. The example was set by the chauffeuring company &#8211; Auto awa. Their secret is a well-maintained contact database and a good sense of clients\u2019 needs.<\/strong><br><\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Let\u2019s take a look at the Auto awa company which offers transportation and driver on-demand services for business and family meetings. Many of the company clients are regulars with a strong, positive sentiment towards the brand. <\/p>\n\n\n\n<p>A smartphone is the first touchpoint, all rides are ordered and managed using it. Hence, the company\u2019s large database of high-quality contacts. All of the above makes for the perfect start for <a href=\"https:\/\/www.smsapi.com\/en\/sms-marketing\" target=\"_blank\" rel=\"noreferrer noopener\">SMS communication<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Timing of the SMS campaign<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.smsapi.com\/blog\/wp-content\/uploads\/2019\/04\/SMSMAP_SMS_Auto_awa_Christmas.png\" alt=\"Auto awa Christmas SMS\" class=\"wp-image-1788\" width=\"600\" height=\"400\"\/><\/figure>\n\n\n\n<p>The very first message Auto awa has sent contained Christmas greetings. The SMS has reached 983 recipients. The company has included a phone number on which customers could order a ride and get more information.<\/p>\n\n\n\n<p>SMS campaign brought a 50% increase in the number of rides in the 2017 holiday season (Christmas Eve, Christmas and following days) if compared with the previous year. Over <strong>80% of customers<\/strong> have also booked a ride for New Year Eve in advance.<\/p>\n\n\n\n<p>Single <a href=\"https:\/\/www.smsapi.com\/en\/sms-campaigns\" target=\"_blank\" rel=\"noreferrer noopener\">SMS campaign<\/a> sent to a highly engaged target group brought 42% revenue growth (compared to the same period a year before).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Know the tastes of your customers<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.smsapi.com\/blog\/wp-content\/uploads\/2019\/04\/SMSMAP_SMS_Auto_awa_Club.png\" alt=\"Auto awa Club invitation SMS\" class=\"wp-image-1789\" width=\"600\" height=\"403\"\/><\/figure>\n<\/div>\n\n\n<p>Auto awa focuses its marketing activities on a very specific group &#8211; wealthy business owners. Therefore, in January 2018, the company in cooperation with one of the most prestigious clubs in the city have run a campaign targeted at customers looking for luxurious places to unwind.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-smsapi-blog wp-block-embed-smsapi-blog\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"kmFnq9pNfl\"><a href=\"https:\/\/www.smsapi.com\/blog\/how-to-receive-sms-online\/\">How to Receive SMS Online? 2-Way SMS Communication (quick guide)<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;How to Receive SMS Online? 2-Way SMS Communication (quick guide)&#8221; &#8212; SMSAPI Blog\" src=\"https:\/\/www.smsapi.com\/blog\/how-to-receive-sms-online\/embed\/#?secret=tHcfNl3JQL#?secret=kmFnq9pNfl\" data-secret=\"kmFnq9pNfl\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>The information on how to book a VIP room together with the ride back home was sent to 1062 recipients. Among them, 120 customers have clicked the included shortened link and 20 have <a href=\"https:\/\/www.smsapi.com\/en\/virtual-mobile-numbers\" target=\"_blank\" rel=\"noreferrer noopener\">called back<\/a> to arrange a ride. As result, 8 VIP rooms were reserved, the sales of auto awa have <strong>risen by 38%<\/strong> (compared to the same month year before).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Predict the needs<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.smsapi.com\/blog\/wp-content\/uploads\/2019\/04\/SMSMAP_SMS_Auto_awa_Service.png\" alt=\"Auto_awa Car Service SMS\" class=\"wp-image-1791\" width=\"600\" height=\"398\"\/><\/figure>\n<\/div>\n\n\n<p>Chauffeuring is just a part of the auto awa\u2019s offer. To boost the awareness of other services, they have relied on SMS communication. In February 2018, 1080 customers, who by that time have only ridden back home from 6 PM &#8211; 6 AM, received an SMS with <a href=\"https:\/\/www.smsapi.com\/en\/url-shortener\" target=\"_blank\" rel=\"noreferrer noopener\">a shortened link<\/a> to the full offer.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-smsapi-blog wp-block-embed-smsapi-blog\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"iaoBc3UYIb\"><a href=\"https:\/\/www.smsapi.com\/blog\/benefits-from-shortened-link\/\">Benefits of the short URLs in SMS messaging<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Benefits of the short URLs in SMS messaging&#8221; &#8212; SMSAPI Blog\" src=\"https:\/\/www.smsapi.com\/blog\/benefits-from-shortened-link\/embed\/#?secret=WjHi4vIsyv#?secret=iaoBc3UYIb\" data-secret=\"iaoBc3UYIb\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>The text messages included information about car service, car wash and tire replacement rides. The effect &#8211; <strong>additional EUR 700 in revenue<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Boost your sales with an SMS campaign<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.smsapi.com\/blog\/wp-content\/uploads\/2019\/04\/SMSMAP_SMS_Auto_awa_Whisky.png\" alt=\"Auto awa Alcohol SMS Promotion\" class=\"wp-image-1787\" width=\"600\" height=\"402\"\/><\/figure>\n<\/div>\n\n\n<p>Auto awa, keeping in mind the interests of their main <a href=\"https:\/\/www.smsapi.com\/en\/targeting\" target=\"_blank\" rel=\"noreferrer noopener\">target group<\/a> has decided to run a campaign with a local top-shelf alcohol shop. The link shortened with cut.li led to a video clip jokingly explaining the rules of the special offer.<\/p>\n\n\n\n<p>Among 1103 recipients, 17 have returned home with Auto awa. A single SMS resulted in a<strong> 60% increase in revenue<\/strong> in March 2018 (versus the result of March 2017).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Respect privacy<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.smsapi.com\/blog\/wp-content\/uploads\/2019\/04\/SMSMAP_SMS_Auto_awa_Easter.png\" alt=\"Auto awa Easter wishes SMS\" class=\"wp-image-1790\" width=\"600\" height=\"405\"\/><\/figure>\n<\/div>\n\n\n<p>Simple Easter greetings sent to 1166 customers allowed the company to <strong>increase the number of orders by 40%<\/strong> which resulted in a 51% increase in revenue in April 2018.<\/p>\n\n\n\n<p>It\u2019s worth mentioning that the greetings were sent without any marketing messages. Simple, heartwarming SMS turned out to work better than a sales-oriented one.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Ride on good opinions<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.smsapi.com\/blog\/wp-content\/uploads\/2019\/04\/SMSMAP_SMS_Auto_awa_Share.png\" alt=\"Auto awa Share SMS campaign\" class=\"wp-image-1792\" width=\"600\" height=\"404\"\/><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/www.smsapi.com\/en\/sms\" target=\"_blank\" rel=\"noreferrer noopener\">SMS marketing<\/a> works really well with WOM (Word of Mouth) Marketing. Auto awa has presented its customers with an option to share the costs of dual rides.<\/p>\n\n\n\n<p>1202 customers have received an SMS with information about the special offer. Auto awa reported that the number of dual rides has <strong>increased by 400%<\/strong>. Consequently, their revenue has grown by 53% in the month.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusions<\/h2>\n\n\n\n<p>Thus, SMS is a natural channel of communication. Once received, messages are saved in a mobile\u2019s archive. The <a href=\"https:\/\/www.smsapi.com\/blog\/sms-marketing-audit-do-it-yourself\/\" target=\"_blank\" rel=\"noreferrer noopener\">personalized sender ID<\/a> rules out mistakes. With an SMS always at the fingertips, one can plan meetings without worrying about a safe and legal return to home.<\/p>\n\n\n\n<p>Auto awa relies heavily on the positive sentiment towards the brand. After all, they solve problems and care for the client\u2019s safety. SMS is a convenient reminder that a car is never an issue.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.smsapi.com\/blog\/wp-content\/uploads\/2019\/03\/\u0141ukasz-Gapa.jpg\" alt=\"\u0141ukasz Gapa from Auto awa\" class=\"wp-image-1778\" width=\"140\" height=\"140\"\/><figcaption class=\"wp-element-caption\"> <\/figcaption><\/figure>\n<\/div>\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Almost all courses come from the recommendation of our loyal customers. Thanks to <g class=\"gr_ gr_10 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar only-del replaceWithoutSep\" id=\"10\" data-gr-id=\"10\">the cooperation<\/g> with SMSAPI, we can reach our audience, directly and fast. We try not to <g class=\"gr_ gr_9 gr-alert gr_spell gr_inline_cards gr_disable_anim_appear ContextualSpelling ins-del\" id=\"9\" data-gr-id=\"9\">sale<\/g> our services. Discounts are rare, as we tend to \u201chunt down\u201d occasions and offer something more. <br><br>It\u2019s considerably cheaper to care for your clients than to look for the new ones. It\u2019s really simple &#8211; once you have gained the client\u2019s trust and engagement, do everything to maintain it &#8211; you\u2019ll earn more.<\/p>\n<cite><strong>\u0141ukasz Gapa<\/strong> \u2013 Auto awa<\/cite><\/blockquote>\n\n\n\n<p>The continuously <a href=\"https:\/\/podcastle.ai\/blog\/how-to-build-a-community-around-your-podcast\/\" target=\"_blank\" rel=\"noreferrer noopener\">growing audience<\/a> group and increasing monthly revenue (compared to months without SMS sent) are both worth highlighting. Low frequency (one SMS per month) makes the communication fresh and engaging.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-smsapi-blog wp-block-embed-smsapi-blog\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"IuKf0jpkQA\"><a href=\"https:\/\/www.smsapi.com\/blog\/how-to-schedule-sms-campaign\/\">How to Schedule an SMS Campaign Online?<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;How to Schedule an SMS Campaign Online?&#8221; &#8212; SMSAPI Blog\" src=\"https:\/\/www.smsapi.com\/blog\/how-to-schedule-sms-campaign\/embed\/#?secret=btP5pjZz8T#?secret=IuKf0jpkQA\" data-secret=\"IuKf0jpkQA\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>At Auto awa, SMS messages function as reminders and a way to build customer loyalty. Periodical reminder helps to keep the engagement high and build the brand\u2019s positive image.<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Six months, 6 messages &#8211; that\u2019s all it takes to present how to successfully use SMS communication. The example was set by the chauffeuring company &#8211; Auto awa. Their secret is a well-maintained contact database and a good sense of clients\u2019 needs.<\/p>\n","protected":false},"author":17,"featured_media":1779,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[20],"class_list":["post-1777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-english"],"_links":{"self":[{"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/posts\/1777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/comments?post=1777"}],"version-history":[{"count":13,"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/posts\/1777\/revisions"}],"predecessor-version":[{"id":5475,"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/posts\/1777\/revisions\/5475"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/media\/1779"}],"wp:attachment":[{"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/media?parent=1777"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/categories?post=1777"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smsapi.com\/blog\/wp-json\/wp\/v2\/tags?post=1777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}