LINK Conversations allows you to increase the client’s engagement by a real-time dialogue and deliver high-quality customer experience. It does not require installation of any application, it can be easily integrated via API. It can be used on a device with any operating system and is independent of GSM standards (eg RCS). The solution is fully compliant with GDPR requirements.
LINK Conversations
Fully-integrated mobile communication enables:
- Multichannel communication via web-chat, RCS, WhatsApp
- Natural real-time interaction with your brand
- Sending pictures, videos, voice messages, links, QR codes, geolocation, etc.
Multichannel communication at your fingertips
What’s LINK Conversations about?
The conversation with the client in LINK Conversations starts with the link sent e.g. by an SMS/RCS message that activates the channel available on the client device (web-chat, RCS or others). Depending on the communication scenario created, the client enters into an interactive conversation and is able to:
- make a reservation,
- redeem the coupon,
- view the picture carousel,
- order a product from the store,
- share location,
- change the parameters of the order,
- and many others.
Natural and real-time interaction provides convenience and commitment that translates into faster response and targeted marketing campaigns. Delivering personalized content and offers at the right time increases sales and conversion rate.
