Get to know your customer well! Receive and have insight into their answers on the Customer Panel and gain instant feedback and priceless opinions via SMS surveys.
How to use prefixes?
If you want to use one receiving number for two or more voting/surveys, you should use a prefix to mark to which voting/survey the answer shall be attached. Prefixes have to be added at the beginning of each answer and all possible answers should be correctly defined, e.g.: for the "M1" prefix and the answer "YES", the system will accept messages with the following content: "M1.YES" or "M1 YES". You can add an unlimited number of answers and all the undefined answers will be marked as "others".
How does the report look like?
After conducting a vote in the SMSAPI.com panel, you can download a detailed report containing the exact number of responses and percentages (e.g. Answer YES – 75%, Answer NO – 25%).
The survey and voting feature allows you to include your customer in the process of brand development. Your business can become more customer-oriented, in which their opinions really matter. Once you set it up, you can easily forget about that part of running a business and come back to the report after a while to see the results.
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