SMS Notifications

SMS Notifications

Improve communication with the customers using automated SMS notifications, and:

  • send relevant information about orders or services,
  • deliver important and urgent messages,
  • reduce the number of inquiries directed to your customer service office.

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SMS notifications for companies

SMS notifications are automated text messages sent by the IT system. They can inform about the purchasing process, orders placed by the customer, as well as 2FA (Two Factor Authorization) or remind about upcoming meetings and events. Text notifications can be sent from any system integrated with the bulk SMS communication platform.

Customer service via SMS

Unlike SMS marketing, text messages informing about the purchasing process are part of the services provided by the company. Quick notifications about changes in the order’s status, meeting schedule or reminders about upcoming events and payments, as well as data verification, are the standard of the customer service and the sales processes.

Moreover, transactional text messages are fully compliant with GDPR. In most cases, they do not require additional consents; however, you should inform about them in the company's privacy policy.

Automatic SMS notifications and alerts for business

How to use quick text messages in brand communication?


SMS notifications are the standard of customer service in online stores. They inform about the purchase status and delivery. With the help of text messages, you can also automate the satisfaction surveys and introduce two-factor authorization. Thanks to many ready-to-use integrations, SMS communication can be launched in any e-commerce system in no time.

Transactional SMS

We have booked the payment for order No. 1367. The package has been handed over to a courier company. Thank you!

Wishlist alert

The product from your wish list is currently discounted! Place an order on

NPS and satisfaction surveys

On a scale of 1-10, how likely is it that you would recommend our products? Write NPS.1 - I will not recommend, NPS.10 - I will recommend. Regular SMS rates apply.

Data authorization

Enter the code: 670912 to confirm the changes.

- Shupe Shop

Stores and business premises

SMS notifications improve the flow of communication of commercial and service premises. Bulk SMS messaging is also a proven way of informing about changes in the functioning of stores. Thanks to the integration in the appointment calendar, text messages increase the probability of meeting the agreed appointments.

Reminder about an appointment

Mrs Julia, we are waiting at the El Cepillo hair salon at 4PM!

Notification of important changes

From April we are open longer, from 9AM to 7PM, all days except Mondays - because nobody likes them anyway ;)

Message about repetitive activities

It's time to replace your tires with winter ones! Call us and arrange a convenient date: 232451698

Loyalty club’s management

Hurray! 30 points added. You have collected 1000 points on your VIP account.

Delivery of orders, courier services

SMS messages informing about the scheduled date and time of the visit are the standard of customer service for courier companies. The 2-way SMS number allows you to additionally streamline the process with the possibility of an automated change of delivery conditions. Quick text messages can also be used to manage the company's employees.

Delivery status messages

Your package number 5002 has been received at the branch.

Delivery notification

Good morning, today at 4.30PM, the courier Orderlo will appear with the package number 23099. Regards, Orderlo team.

Automation of the delivery calendar

Order No. 433221 will be delivered on 4/7/20 at 6PM

Reply CHANGE to change the date or time of delivery.

Satisfaction surveys

Thank you for using the services of our courier company.

Would you recommend our services? Please reply with YES or NO

Health protection, medicine

Hospitals, clinics and medical centres can easily improve communication with patients using text messages: not only to manage the appointment schedule but also for convenient delivery of prescriptions, recommendations and reminders. SMS are faster than telephone contact, which allows you to relieve the reception staff.

Appointment reminder

A visit to Smith MD:

Monday 5.10PM, room 14

The date opened up

An earlier appointment with Ash MD is available. We invite you half an hour earlier.

Automatic drug dose reminder

Please take your medications as prescribed by your doctor and drink plenty of water. If you have any questions, please contact: 123 456 789

Verification of logging into the medical system

Your one-time verification code: 654123 for your ApoteMed account

Public offices and institutions

SMS communication is a reliable source of information for residents. Message them about the most important matters and events in the region. The speed of SMS delivery allows them to be used during crisis situations, and the use of a unique sender name by the office gives the messages the necessary credibility.

Notifications about the receipt of documents

Driving license ready for pickup! Documents can be picked up at counter B6 on the ground floor Mon-Fri, 7AM-3PM.

Appointment reminder

Meeting at the City Hall:

We invite you tomorrow at 10AM to room 42A on the third floor. Please don't forget your documents.

Information booklet for residents

In connection with the modernization of the water supply network, there will be a water outage on Straight Street from 9AM to 9.15AM tomorrow.

Instant security alerts

Warning! A powerful storm is coming - please stay at home and secure your property. More information at

Logistics, transport and supply chain

Automated text messages improve the flow of information between employees and drivers. Quick notifications reach phones directly, regardless of location or Internet access, which is why SMS works as a communication channel within large companies.

Automatic messages about orders

Order number 089778 has been completed.

Notification of traffic difficulties

Difficulties on A1 road. Detour recommended.

A global channel of internal communication

We would like to remind you that you can take out insurance for the whole family. Offer at:

Interaction with employees

Confirm participation in the training by writing back: TRAINING.YES

Banks, debt collection and loans

Due to the speed of reaching and personal nature, text messages are an effective method of communication with clients of financial institutions. They can be used to send notifications about upcoming repayment dates, and thanks to the use of shortened links, they improve the debt collection.

A reminder of the repayment date

The loan instalment repayment date will expire on September 20. Make a deposit to avoid being charged interest.

Unpaid invoice notification

There’s an overdue invoice no 600098890. Please pay it by as soon as possible to avoid additional costs:

Enhanced debt collection

You have upcoming liabilities. Make an appointment with our consultant: 060 666 060

Data verification

Confirm the data on the FinaFix service - your verification: UH76H

Stores and business premises
Delivery of orders, courier services
Health protection, medicine
Public offices and institutions
Logistics, transport and supply chain
Banks, debt collection and loans

SMSAPI's Integrations

Thanks to our open API, it is possible to conduct bulk SMS campaigns from any IT system. It is enough to use the ready-to-go connections or create new ones. SMSAPI is integrated with the most popular e-commerce platforms and tools, CRM, ERP and marketing automation. We also invite you to participate in the SMSAPI affiliate program!









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