Customer care and satisfaction research
Virtual phone numbers can automatize the customer service. Instead of asking questions during a phone call or by e-mailing a link to survey, a company can send a quick message. According to our study, SMS reach their targets quicker than any other medium. An answer to a simple question usually takes seconds and is less engaging than e-mail or conversation. virtual phone number is an excellent tool for collecting feedback from your customers.
Furthermore, the virtual phone number is a tool which allows customer to manage their orders and appointments on their own. An integration with a customer relationship management software, restaurant reservation system allows them to take control of the calendar. By sending an SMS, user can change the date or place of shipment or an appointment.