If you run a business, then you probably already know the importance of customer experience. For every company, having satisfied customers is half the battle to success. Meeting their needs both in terms of the products or services offered and customer experience will be very beneficial for business. Providing a high level of after-sales service and maintaining high-quality communication can really help with that. Did you know that, depending on the item, customers are able to pay even a 16% premium on the price if they have a high-level customer experience?